With the accelerated promotion of digital transformation of intangible cultural heritage, the sharing and dissemination of its intelligent data resources have become a key path to promote cultural inheritance and innovation. However, currently there is a widespread phenomenon of fragmented services and data silos in digital sharing platforms for intangible cultural heritage, which leads to low efficiency in resource sharing and seriously affects dissemination efficiency. In this regard, the concept of service design is introduced to construct a three-dimensional collaborative model of "technology-service-user", aiming to break the disconnection between technology and service, and establish a user centered intelligent data resource sharing platform for intangible cultural heritage. The service target groups are segmented through user profiling technology, the platform information architecture is optimized, the universal, inclusive, and sustainable design strategies are proposed, and the smart service design standards for international dissemination are developed. A sustainable development strategy for the intelligent data resource service platform of intangible cultural heritage is also put forward, including the construction of an intangible cultural heritage design ecosystem, the use of immersive experience technology, and the introduction of innovative methods such as crowdsourcing design patterns. By constructing quantifiable service design standards (Including 5 major categories), theoretical support and practical guidance have been provided for the efficient utilization and widespread dissemination of intelligent data resources for intangible cultural heritage, promoting the long-term development of intelligent services for intangible cultural heritage.
Key words
intangible cultural heritage /
intelligent data resources /
service design /
user profile /
sustainable development /
sharing platform
{{custom_sec.title}}
{{custom_sec.title}}
{{custom_sec.content}}
References
[1] 中国文化遗产研究院. 全国文化遗产数字化平台发展报告(2023年度)[R]. 北京:中国文化遗产研究院,2023:15-18.
[2] 夏翠娟. 多模态文化遗产资源的智慧化服务模式研究——从可获得到可循证和可体验[J]. 信息资源管理学报,2023,13(5):44-55.
[3] SHOSTACK G L.Designing Services That Deliver[J]. Harvard Business Review,1984,62(1),133-139.
[4] 周建新,谢金苗.2024年文化数字化研究——前沿热点、多元视角与未来展望[J/OL]. 烟台大学学报(哲学社会科学版),2025:1-18. https://doi.org/10.13951/j.cnki.issn1002-3194.2025.0303.01.
[5] 席涛,余非石. 数字人文视野下文化遗产数据资源的智慧化建设路径[J]. 江西社会科学,2023,43(11):188-195.
[6] 汤书昆. “数字化生存”条件下中华多民族非遗传播的新生态[J]. 上海交通大学学报(哲学社会科学版),2024,32(3):1-17.
[7] 刘盼雨,王昊天,郑栋毅,等. 多源异构文化大数据融合平台设计[J]. 华中科技大学学报(自然科学版),2021,49(2):95-101.
[8] 鲁晓波. 信息社会设计学科发展的新方向——信息设计[J]. 装饰,2008(S1):130-134.
[9] 辛向阳,王晰. 服务设计中的共同创造和服务体验的不确定性[J]. 装饰,2018(4):74-76.
[10] 罗仕鉴. 群智创新:人工智能2.0时代的新兴创新范式[J]. 包装工程,2020,41(6):50-56.
[11] 覃京燕,马晓驰. 认知科学与信息认识论指导下的单词记忆软件信息设计方法[J]. 包装工程,2018,39(10):86-90.
[12] 高颖,许晓峰. 服务设计:当代设计的新理念[J]. 文艺研究,2014(6):140-147.
[13] 席涛,潘长学,徐洁漪. 基于邮轮用户体验的移动信息服务设计研究[J]. 包装工程,2019,40(12):129-133.
[14] SAFFER D.Designing for Interaction:Creating Innovative Applications and Devices[J]. New Riders,2007:89-112.
[15] 李雪松. 产品设计与服务设计思维[M]. 出版地:北京, 新华出版社, 2023.
[16] 丁熊,杜俊霖. 服务设计的基本原则:从以用户为中心到以利益相关者为中心[J]. 装饰,2020(3):62-65.
[17] 席涛. 大型邮轮公共空间的信息设计方法研究[J]. 南京艺术学院学报(美术与设计版),2019(4):197-199.
[18] 罗安琪,刘佳静,郑建明. 2023年国内外文化遗产数字化研究述评[J]. 图书馆论坛,2024,44(10):72-82.
[19] 潘禹辰,杨紫婷,汤昊天,等. 基于大语言模型的短视频平台生态中的用户破圈分析——以快手为例[J]. 图书情报工作,2025,69(4):34-52.
[20] 彭文杰,高亮,周结友. 数字化技术促进体育非物质文化遗产保护传承的三重结构研究[J/OL]. 广州体育学院学报,2025:1-22. http://kns.cnki.net/kcms/detail/44.1129.G8.20250219.0917.
[21] 黄永林. 非物质文化遗产文化基因的结构特征和保护利用[J]. 中央民族大学学报(哲学社会科学版),2024,51(2):114-123.
[22] 赵宇翔,叶许婕,李金昊. App漫游法:数智时代用户信息行为与交互设计研究的新方法[J/OL]. 信息资源管理学报,2025:1-16.http://kns.cnki.net/kcms/detail/42.1812.G2.20250320.1317.
[23] 徐芳,应洁茹. 国内外用户画像研究综述[J]. 图书馆学研究,2020(12):7-16.
[24] 戴维·特拉维斯. 用户体验设计:开发者指南[M]. 出版地:北京, 机械工业出版社, 2003.
[25] 祝婷,秦春秀,李祖海. 基于用户分类的协同过滤个性化推荐方法研究[J]. 现代图书情报技术,2015(6):13-19.
[26] BRESNAHAN T F,TRAJTENBERG M. General Purpose Technologies ‘Engines of Growth’?[J]. Journal of Econometrics,1995,65(1):83-108. 01598-T
[27] 何灿群. 通用设计的理念与方法探析[J]. 包装工程,2007,28(2):119-121.
[28] 赵川,梁亚男,高鸣宇,等. 面向用户价值的通用性设计评价方法应用[J]. 机械设计,2022,39(11):133-138.
[29] 敖蕾. 包容性设计的发展及其相关概念辨析[J]. 艺术教育,2019(10):193-194.
[30] 江小涓. 数字时代的技术与文化[J]. 中国社会科学,2021(8):4-34.
[31] 人民画报. “黑神话悟空”刷屏！游戏中还原的中国古建,你发现了吗?[EB/OL]. (2024-08-28)[2024-12-28]. https://www.toutiao.com/article/7408018309297308223/?wid=1750086652794.
PDF(17669 KB)
