基于结构方程模型的老年人智能陪伴机器人用户体验设计研究

汪洋; 朱丽萍; 李永锋

doi:10.19798/j.cnki.2096-6946.2026.03.011

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工业工程设计 ›› 2026, Vol. 8 ›› Issue (3) : 114-125. DOI: 10.19798/j.cnki.2096-6946.2026.03.011

设计创新与应用

基于结构方程模型的老年人智能陪伴机器人用户体验设计研究

汪洋, 朱丽萍^*, 李永锋

作者信息 +

User Experience Design of Intelligent Companion Robots for the Elderly Based on the Structural Equation Model

WANG Yang, ZHU Liping^*, LI Yongfeng

Author information +

文章历史 +

摘要

改善老年人使用智能陪伴机器人的用户体验。首先,从智能陪伴机器人的感知有用性、感知易用性、感知适应性和感知美观性入手,将计划行为理论与拓展技术接受模型相结合,构建关于老年人使用意愿的影响因素模型;其次,设计老年人智能陪伴机器人使用意愿问卷,并选取老年人开展问卷调研;最后,通过结构方程模型探究老年人智能陪伴机器人使用行为的影响路径与作用机制。结果表明,感知有用性、感知易用性、感知美观性与感知适应性作为核心要素,直接作用于老年人的使用意愿,并且这些因素还可以通过中介变量对老年人的使用意愿产生间接影响。根据分析结果提出了包含有用性导向、易用性导向、适应性导向与美观性导向的设计策略,增强老年人智能陪伴机器人的用户体验,为老年人智能陪伴机器人的设计提供参考。

Abstract

The work aims to enhance the user experience of elderly individuals when using intelligent companion robots. Starting from the perceived usefulness, perceived ease of use, perceived adaptability and perceived aesthetics of intelligent companion robots, the theory of planned behavior is integrated with the extended technology acceptance model to build a model of factors influencing the elderly's willingness to use. A questionnaire on the willingness to use intelligent companion robots for the elderly is designed and the elderly users are selected to conduct a questionnaire survey. The influence path and mechanism of the usage behavior of intelligent companion robots for the elderly are explored through the structural equation model. The results show that perceived usefulness, perceived ease of use, perceived aesthetics and perceived adaptability, as the core elements, directly influence the willingness of the elderly to use, and these factors can also have an indirect impact on the willingness of the elderly to use through mediating variables. Drawing on the analysis findings, a set of strategies, encompassing usefulness-focused, ease-of-use-focused, adaptability-focused, and aesthetics-focused approaches, are put forward to enhance the user experience of intelligent companion robots for the elderly and offer guidance for the design of such robots.

导出引用

汪洋, 朱丽萍, 李永锋. 基于结构方程模型的老年人智能陪伴机器人用户体验设计研究[J]. 工业工程设计. 2026, 8(3): 114-125 https://doi.org/10.19798/j.cnki.2096-6946.2026.03.011

WANG Yang, ZHU Liping, LI Yongfeng. User Experience Design of Intelligent Companion Robots for the Elderly Based on the Structural Equation Model[J]. Industrial & Engineering Design. 2026, 8(3): 114-125 https://doi.org/10.19798/j.cnki.2096-6946.2026.03.011

中图分类号： J524

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